bw29 Privacy Policy

1 Introduction

At bw29, we take the privacy and security of your personal data seriously. This Privacy Policy sets out in clear, plain terms what information we collect from you when you use the bw29 online casino platform, why we collect it, how we use it, who we may share it with, and how long we keep it. It also explains the rights you have over your personal data and how you can exercise those rights.

bw29 is an online gaming platform serving Filipino players across the Philippines, offering slots, live dealer games, bingo, sports betting, and other gaming products. Given the nature of our services, we are required by Philippine law — including PAGCOR regulations and the Anti-Money Laundering Act — to collect and verify certain personal information from all registered players. We do this responsibly, transparently, and only to the extent required.

This Policy applies to all personal data collected through the bw29 website at bw29.app, our mobile-optimised platform, customer support channels, and any other touchpoints through which you interact with bw29. It applies to all registered players, prospective players, and visitors to the bw29 website.

Please read this Policy carefully. If you have any questions about how bw29 handles your personal data, you can contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.

2 Who We Are

For the purposes of the Philippine Data Privacy Act of 2012, bw29 is the personal information controller in respect of the personal data collected through the bw29 platform. This means bw29 determines the purposes and means of processing your personal data.

Where bw29 engages third-party service providers to process personal data on its behalf — such as payment processors, game providers, or identity verification services — those third parties act as personal information processors and are bound by data processing agreements that require them to handle your data in accordance with this Policy and applicable Philippine law.

bw29 operates under the regulatory oversight of PAGCOR (Philippine Amusement and Gaming Corporation) and is subject to the data governance requirements applicable to PAGCOR-regulated gaming operators in the Philippines.

3 Personal Data We Collect

bw29 collects the following categories of personal data from players and platform users. The specific data collected depends on the nature of your interaction with the bw29 platform:

bw29 does not intentionally collect sensitive personal information (as defined under the Data Privacy Act) such as health data, religious beliefs, or political affiliations, unless specifically required by law or with your explicit consent.

4 How We Collect Your Data

bw29 collects personal data through the following means:

• Direct Collection: When you register an account on bw29, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion, you provide personal data directly to us.
• Automated Collection: When you visit and use the bw29 platform, we automatically collect technical data such as your IP address, device identifiers, browser information, and session activity through cookies, log files, and similar tracking technologies. See Section 8 for more details on cookies.
• Third-Party Sources: bw29 may receive personal data about you from third parties in certain circumstances, including identity verification providers (for KYC purposes), payment processors (for transaction verification), fraud prevention services, and PAGCOR or other regulatory bodies where required by law.
• Publicly Available Sources: In limited circumstances related to AML compliance or fraud investigation, bw29 may consult publicly available sources such as government databases or sanctions lists.

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, bw29 must have a lawful basis for processing your personal data. The legal bases on which bw29 relies are as follows:

• Contractual Necessity: Processing is necessary to perform the contract between you and bw29 — specifically, to operate your account, process deposits and withdrawals, and deliver gaming services.
• Legal Obligation: Processing is required to comply with bw29's legal obligations under Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act itself.
• Legitimate Interests: Processing is necessary for bw29's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and improving our services — provided those interests are not overridden by your rights and interests.
• Consent: For certain processing activities — particularly the sending of marketing communications and the use of non-essential cookies — bw29 relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 How We Use Your Personal Data

bw29 uses the personal data it collects for the following purposes:

• Account Management: Creating, maintaining, and managing your bw29 player account, including processing your registration, verifying your identity (KYC), and managing your account settings.
• Transaction Processing: Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods; maintaining accurate financial records.
• Regulatory Compliance: Fulfilling bw29's obligations under PAGCOR regulations, the Anti-Money Laundering Act, and other applicable Philippine laws, including filing required reports with regulatory authorities.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, account takeovers, and other security threats to the bw29 platform and its players.
• Responsible Gaming: Monitoring gaming activity to identify signs of problem gambling; administering responsible gaming tools such as deposit limits, session limits, cooling-off periods, and self-exclusion; complying with PAGCOR's responsible gaming requirements.
• Customer Support: Responding to your enquiries, resolving disputes, and providing technical assistance through our 24/7 live chat and email support channels.
• Marketing Communications: Sending you information about bw29 promotions, bonuses, and new features — but only where you have opted in to receive such communications. You can opt out at any time.
• Platform Improvement: Analysing aggregated usage data to understand how players use the bw29 platform and to improve our games, features, and user experience.
• Legal Proceedings: Establishing, exercising, or defending legal claims involving bw29 where necessary.

7 Sharing Your Personal Data

bw29 does not sell your personal data. We share your personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment Processors: To process your deposits and withdrawals, bw29 shares necessary financial data with payment service providers such as GCash, PayMaya, and partner banks (BPI, BDO, Metrobank). These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• Identity Verification Providers: To fulfil KYC requirements, bw29 may share identity documents and personal details with accredited third-party identity verification services. These providers act as personal information processors under data processing agreements with bw29.
• Game Providers: Certain technical data (such as session tokens and game activity logs) may be shared with bw29's game software providers to facilitate game delivery and resolve technical disputes.
• Regulatory Authorities: bw29 is required by law to share certain player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities upon lawful request or as required by regulation.
• Fraud Prevention Services: bw29 may share data with fraud prevention and security service providers to protect the platform and its players from fraudulent activity.
• Professional Advisers: bw29 may share data with lawyers, auditors, and other professional advisers where necessary for legal, compliance, or audit purposes, subject to professional confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of bw29's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third parties with whom bw29 shares personal data are required to handle that data in accordance with applicable Philippine law and, where applicable, under the terms of a data processing agreement with bw29.

8 Cookies & Tracking Technologies

bw29 uses cookies and similar tracking technologies on the bw29 platform to enhance your experience, maintain session security, and analyse platform usage. The types of cookies used by bw29 are as follows:

• Strictly Necessary Cookies: These cookies are essential for the bw29 platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised information about how players use the bw29 platform — such as which pages are visited most frequently and whether error messages are received. This data helps bw29 improve the platform. These cookies are only set with your consent.
• Functional Cookies: These cookies allow the bw29 platform to remember your preferences (such as language settings and responsible gaming limits) to provide a more personalised experience. These cookies are only set with your consent.
• Marketing Cookies: These cookies may be used to deliver relevant promotional content to you on the bw29 platform. They are only set with your explicit consent and can be withdrawn at any time through your account settings or browser settings.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use the bw29 platform. For more information on managing cookies in your browser, refer to your browser's help documentation.

9 Data Retention

bw29 retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with bw29, and for a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act of the Philippines.
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer Support Communications: Retained for three (3) years from the date of the communication, or longer if the communication relates to an ongoing dispute or legal proceeding.
• Marketing Preferences: Retained until you withdraw your consent or opt out of marketing communications, after which your opt-out preference is retained indefinitely to ensure we do not contact you again.
• Technical and Log Data: Generally retained for twelve (12) months, unless required for longer periods for security investigation or legal purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

10 Data Security

bw29 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the bw29 platform is encrypted using industry-standard SSL/TLS protocols.
• Encryption at Rest: Sensitive personal data stored on bw29 servers is encrypted at rest using strong encryption standards.
• Access Controls: Access to personal data within bw29 is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular data privacy training.
• Firewalls and Intrusion Detection: bw29's infrastructure is protected by firewalls, intrusion detection systems, and regular security monitoring to detect and respond to threats in real time.
• Regular Security Audits: bw29 conducts regular internal and third-party security assessments to identify and remediate vulnerabilities in its systems.
• Two-Factor Authentication: bw29 supports and encourages the use of two-factor authentication (2FA) for player accounts to provide an additional layer of security.

While bw29 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying bw29 immediately if you suspect any unauthorised access to your account.

11 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by bw29. To exercise any of these rights, please contact bw29's Data Protection Officer using the details in Section 15.

• Right to Be Informed: You have the right to be informed about how bw29 collects and uses your personal data. This Privacy Policy fulfils that obligation.
• Right of Access: You have the right to request a copy of the personal data bw29 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data bw29 holds about you. You can update many of your account details directly through your bw29 account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bw29's legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data where bw29 relies on legitimate interests as its legal basis, and where you believe your rights and interests override those legitimate interests.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to bw29 in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Withdraw Consent: Where bw29 processes your personal data on the basis of your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe bw29 has processed your personal data in violation of the Data Privacy Act. The NPC can be contacted through its official website.

bw29 will respond to all data subject rights requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, in which case bw29 will notify you of the extension and the reasons for it.

12 Children & Minors

The bw29 platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gambling regulations. bw29 does not knowingly collect personal data from individuals under the age of 21.

During the registration process, bw29 requires all applicants to confirm that they are at least 21 years of age. bw29 also conducts age verification as part of its KYC process. Where bw29 discovers or has reasonable grounds to believe that a registered player is under 21 years of age, bw29 will immediately suspend the account, void any pending transactions, and delete the personal data of the underage individual in accordance with applicable law.

If you are a parent or guardian and believe that your child has registered on the bw29 platform, please contact bw29 support immediately so that the account can be closed and the relevant data deleted.

13 International Data Transfers

bw29 primarily processes and stores personal data within the Philippines. However, in certain circumstances — for example, where bw29 uses game providers or technology partners whose servers are located outside the Philippines — your personal data may be transferred to and processed in other countries.

Where such international transfers occur, bw29 ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers. These safeguards may include:

• Contractual clauses in data processing agreements that require the recipient to protect your data to the same standard as required under Philippine law.
• Transfers to countries that have been assessed as providing an adequate level of data protection.
• Other appropriate technical and organisational measures as required by the NPC.

By using the bw29 platform, you acknowledge that your personal data may be transferred internationally in the circumstances described above, subject to the safeguards outlined in this section.

14 Updates to This Privacy Policy

bw29 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made to this Policy, bw29 will:

• Post the updated Policy on the bw29 website with a revised "Effective Date" at the top of the document.
• Where practicable, notify registered players of material changes by sending a notification to the email address registered to their bw29 account.
• Display a prominent notice on the bw29 platform for a reasonable period following the publication of material changes.

Your continued use of the bw29 platform after the effective date of any updated Policy constitutes your acknowledgement of the changes. If you do not agree with the updated Policy, you should cease using the bw29 platform and may request account closure in accordance with the bw29 Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how bw29 is protecting your personal data.

15 Contact Us & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bw29 handles your personal data, please contact our Data Protection Officer (DPO):

Data Protection Officer — bw29
Email (plain text, not a link): [email protected]
Live Chat: Available 24/7 on the bw29 platform

bw29 aims to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 15 business days. For complex requests, this period may be extended as described in Section 11.

If you are not satisfied with bw29's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

Last Updated: 1 January 2026  ·  Version: 1.0  ·  Effective: 1 January 2026